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The RMA number must also be noted on the shipping carton.

Please note that we cannot process returns without an RMA number or with incomplete information and may return them if necessary.

The shipment must be paid for and insured. iris accepts no liability for loss or damage to the device.

For the calculation of the customs value in the case of normal wear and tear, a reduction in value of 15 % per year to the original value must be applied.

The processing time of a return until the first feedback is usually two weeks.

A credit note must first be discussed with your iris sales representative, unless otherwise agreed or recommended.

Please note that we charge a restocking fee of 25 % of the original value of the goods, unless otherwise agreed with your IRIS contact person.

If it is not a recognized warranty case, we charge an inspection fee of 100 EUR per device.